Call Center Representative
Company: Motion Picture Industry Pension & Health Plans
Location: Los Angeles
Posted on: May 9, 2024
|
|
Job Description:
**Temp to Hire Position. Pay is $24/hour**Motion Picture
Industry Pension & Health Plans (MPI) is seeking a professional,
outgoing, and energetic customer service Representative with strong
analytical skills and an exceptional attendance record. The ideal
candidate should have experience in health plan and/or pension plan
benefits, and the ability to communicate complex plan policies and
benefits in easy-to-understand terms while providing exceptional
customer service.The DepartmentThe Participant Services Center is a
high-volume inbound Call Center that fields inbound calls and
emails from Participants and providers regarding a variety of
subjects including benefits, eligibility, claims, pension, and
premiums payments.Responsibilities Handle a high-volume of incoming
Participant calls and inquiries in a professional and courteous
manner, covering topics related to benefits, eligibility, claims,
pension, premiums payments, legal documentation, account numbers,
addresses, beneficiary designation, Coordination of Benefits
records, Life Insurance, COBRA, etc. Ensure consistent and punctual
attendance as required by the role and maintain a reliable presence
in the workplace. Maintain accurate and detailed records of
Participant interactions in our Customer Relationship Management
System (CRM). Provide exceptional customer service, promptly and
effectively addressing participant concerns and resolving issues
with empathy and care. Demonstrate understanding of MPI policies,
processes, and plan knowledge to assist callers with their
inquiries. Meet established call center performance metrics as an
individual to assist the department in reaching departmental goals
and company objectives, high quality calls providing customer
satisfaction, first-call resolutions, and short wait times.
Completing other duties or projects as assigned.Qualifications
Minimum of 2 years of experience in benefit plan administration and
customer service in a high call volume environment. Preferred
experience with Taft Hartley, pension, and health plan benefits
knowledge. Possesses clear, effective, and strong oral and written
communication skills, explaining complex issues and confirming
understanding. Exhibits pleasant and professional telephone
etiquette and phone voice. Demonstrates excellent attendance and
punctuality, with the ability to work overtime/extended hours,
including weekends, as needed. The ability to handle fast-paced
work while multitasking. Capable of managing a high volume of calls
while maintaining high standards. Self-motivated and well-organized
in managing time and materials, with strong attention to detail and
accuracy. Quick learner with the ability to retain and communicate
learned concepts. Displays good interpersonal skills, interacting
effectively with co-workers and Participants. A flexible team
player with a positive, cooperative, and helpful attitude, adhering
to organizational values. Maintain confidentiality, follow the
Federal Privacy Laws and departmental guidelines. Proficient in PC
skills, including Windows; MS Word, MS Excel, PowerPoint, and a
familiarity with CRM. Accurate typing skills of 45 words per minute
and preferred 10-key skills by touch. Ability to work
overtime/extended hours, including weekends, as needed. Ability to
accept direction and developmental guidance from supervisor.
Ability to work with individuals at all levels of the organization.
Other duties as assigned.Please note, this is an onsite assignment
at our offices in Studio City, CA. MPI requires contractors to be
vaccinated against Covid-19 with exceptions as required by
law.About MPI:Located in Studio City, CA, the Motion Picture
Industry Pension and Health Plans (MPI) are multi-employer trust
funds established by collective bargaining agreements between
various employers and over 30 Unions and Guilds representing
employees in the motion picture industry.Recognized as an Employer
of Choice for its employee-focused work environment, competitive
compensation and benefits, MPI is a recipient of the World at Work
Seal of Distinction and is Great Place to Work Certified!Motion
Picture Industry Pension & Health Plans (MPI) is an equal
opportunity employer and does not discriminate against any
applicant or employee on the basis of race, religion, color,
national origin, ancestry, sex, sexual orientation, gender
identity, age over 40, marital status, veteran status, mental or
physical disability, pregnancy, genetic information, or any other
basis prohibited by law. Any applicant who, because of disability,
requires accommodation or assistance in completing this application
or at any time during the application process should contact the
Human Resources Department. MPI also provides reasonable
accommodations to disabled employees consistent with its
obligations under applicable law.by Jobble
Keywords: Motion Picture Industry Pension & Health Plans, Bellflower , Call Center Representative, Other , Los Angeles, California
Click
here to apply!
|