Professional Services Technician
Company: VivoAquatics
Location: Pasadena
Posted on: January 14, 2026
|
|
|
Job Description:
Job Description Job Description Description: Job Title:
Professional Services Technician Department: Operations Reports To:
Professional Services Manager Supervises: N/A Job Classification:
Full-Time, Hourly, Non-Exempt SUMMARY OF ESSENTIAL DUTIES AND
RESPONSIBILITIES The main role of the Professional Services
Technician is to provide technical expertise, training, and support
for existing and prospective clients. Additionally, the daily role
will be to visit clients per schedule, test water chemistry, adjust
controllers and programming, cleaning and maintaining chemical feed
equipment, as well as record keeping and communication. More duties
may be applied as clients and VivoAquatics services and needs
change. Key Responsibilities Include: Onsite visits to new and
existing clients on a regular basis Train clients, channel
partners, etc. on chemical feed systems and VivoPoint software
Provide technical support, repair and installation of VivoPoint
chemical feed systems, including controllers, modems, feed devices,
tubing, injectors, etc. Provide technical support and perform
installations, repairs, and maintenance on pumps, filters, heaters,
etc., as needed Perform warranty repair and required maintenance of
VivoPoint chemical feed systems Provide regular chemical water
tests and recommendations to clients Complete onsite assessment and
provide information and worksheet data as requested Take photo
documentation of job sites, projects, and work completions as
requested Provide material and labor cost estimates for repairs and
installations as requested Record all service visit information on
VivoPoint via entering manual readings, entering/updating service
orders, and completing equipment profiles Record detailed notes on
all service visits in NetSuite Communicate visits, repairs, and
follow up information to supervisors in a timely manner Must wear
appropriate PPE at all times Must communicate any needs for
specialty tools, PPE, training, or support to supervisors
immediately upon discovery of need Must maintain company vehicle
and appearance at all times. Vehicles must be serviced and kept
clean and organized at all times Perform regular inventory or parts
and equipment within your possession as requested Communicate with
managers and billing department regarding job and project
completions and parts used in a timely manner Must be able to
gather parts and equipment from supply houses and other locations
as requested Attend meetings, trainings, and company gatherings as
needed Responsible for thorough knowledge of management company
policies and property community policies Additionally duties may be
assigned based on changes in client needs and in company needs and
services offered Requirements: QUALIFICATIONS Excellent
interpersonal communication skills Must maintain the highest level
of professionalism at all times: must maintain a professional
appearance, and must have a friendly and professional attitude Must
possess high organizational skills and be detail oriented Maintain
a strong work ethic, be self-motivated, and have a high sense of
responsibility Strong computer skills in MS Office (Email, Word,
Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs,
Calendar), or similar. Strong knowledge of commercial water
chemistry and balancing water chemistry Strong knowledge of various
manufacturers’ circulation and filtration systems and chemical
automation systems and chemical feed devices Exceptional knowledge
of swimming pool regulations and codes Ability to travel
out-of-state and overnight when needed Ability to work nights and
weekends as needed Experience and first hand knowledge of
electrical and plumbing systems and use of power tools Must be able
to lift, move, carry up to 75lbs SUPERVISORY RESPONSIBILITIES N/A
EDUCATION and/or EXPERIENCE High School Diploma or equivalent 2
years of experience in the aquatics industry required 2 years of
technical work experience with commercial aquatics that includes
experience with water chemistry and balancing, electrical and
plumbing systems 2 years of technical work experience with
installing, repairing, maintaining commercial circulation and
filtration systems and chemical automation and chemical feed
devices Currently or previously held CPO license preferred Valid
driver license that has been valid for at least the last 2 years
Must be over the age of 21 Ability to communicate effectively in
English. Bilingual a plus! Successfully pass a thorough background
check, including a DMV/driving record check COMPENSATION Salary
Range: $25-$30 per hour, Non-Exempt
Keywords: VivoAquatics, Bellflower , Professional Services Technician, Engineering , Pasadena, California
