Lead Care Manager - San Diego, CA

Company: Heritage Health Network
Location: San Diego
Posted on: February 11, 2026

Job Description:

Job Description Job Description As a Case Manager at Heritage Health Network (HHN), you will play a pivotal role in providing comprehensive care coordination for members through our Enhanced Care Management (ECM) program. Working as part of a multidisciplinary team, you will ensure our members receive culturally responsive, person-centered care tailored to address their diverse health and social needs. This role combines remote work, in-office responsibilities, and field engagements, with work arrangements tailored to meet program and member needs. Requirements Key Responsibilities: Primary Point of Contact: Serve as the primary liaison for members, managing their care plans and ensuring seamless communication across the care team. Care Plan Development: Collaborate with members, their families, and healthcare providers to create, implement, and regularly update personalized care plans. Comprehensive Coordination: Work closely with other care managers, healthcare providers, and community resources to deliver integrated care and address social determinants of health. Member Engagement: Provide education, guidance, and emotional support to members and their families to improve health outcomes and self-management skills. Gap Identification: Identify gaps in care or services and collaborate with the ECM team to develop effective solutions. Documentation: Maintain accurate, timely records of all interactions and services provided in compliance with HHN and ECM program requirements. Team Collaboration: Offer guidance and support to other care team members, fostering a collaborative and cohesive approach to care. Qualifications: Experience: Experience in care management, particularly in community-based settings, preferably with knowledge of Medi-Cal benefits and ECM requirements. Person-Centered Approach: Strong empathy, cultural competence, and commitment to providing individualized care. Teamwork: Ability to work effectively within a multidisciplinary team environment. Communication Skills: Exceptional interpersonal and communication skills, with a focus on building trust and rapport with diverse populations. Healthcare Knowledge: Understanding of healthcare systems, community resources, and regulations. Mobility: Willingness to travel within San Diego for home visits and community engagement. Bilingual Skills: Preferred to effectively communicate and serve our diverse member populations. Benefits Health Insurance: Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date. Paid Time Off: Sick time, paid holidays, and vacation time to support work-life balance. Compensation and Incentives: Competitive salary with annual merit increases and quarterly bonus opportunities. Flexibility: Work-from-home options several days a week. Professional Growth: Opportunities for career advancement and continued professional development. Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance both patient and employee experiences. Join us in making a lasting impact on community health.

Keywords: Heritage Health Network, Bellflower , Lead Care Manager - San Diego, CA, Healthcare , San Diego, California