Front Desk Hospitality - San Diego KOA Resort

Company: KEI Outdoors
Location: Chula Vista
Posted on: May 7, 2025

Job Description:

Description:The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our front desk hospitality team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you!Working Hours:

• Seasonal positions available
• 15-40 hours a week depending on position & campground occupancy
• Shifts occur Monday-Sunday
• Scheduled hours can be from 7am-11pm
• Highest volume on the weekends & holidays
• $16.50 and up depending on experienceRESPONSIBILITIES--- Ensures customers receive a high level of service consistent with our customer service philosophy--- Learn and operate Campground Management system--- Communicate with all staff and management using Microsoft Teams--- Enforce Resort policies and implement solutions consistent with goals of park--- Proactive guest management to ensure resort like environment for all guests--- Answer phones & emails to help guests with their camping reservations--- Register guests upon arrival and facilitate their stay by answering questions and giving information--- Coordinate with Guest Service staff for late guest arrivals--- Coordinate with Guest Service staff for problem resolution when applicable--- Assists with handling and resolving guest complaints.--- Cashier souvenir sales as well as stocking merchandise--- Participate in team training sessions--- Utilize create problem solving skills--- Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial workRequirements:--- Previous experience in hospitality industry--- Good customer service and communications skills--- Ability to multi task and prioritize--- Able to work with others and work independently--- Professional Appearance and attitude towards guests and fellow team members--- Communicate professionally and patiently--- Be on your feet during shift and able to lift at least 30 lbs.--- Ability to thrive in a fast-paced environment--- Demonstrate leadership abilities--- Bilingual (English and Spanish) a plus--- Intermediate computer proficiency including email, internet and Microsoft Office Suite--- Excellent verbal and written communication skills--- Strong organizational skillsPM21PI4bb9201b1160-37820-37237976

Keywords: KEI Outdoors, Bellflower , Front Desk Hospitality - San Diego KOA Resort, Other , Chula Vista, California