BPO Team Lead

Company: VirtualVocations
Location: Vista
Posted on: May 13, 2025

Job Description:

A company is looking for a BPO Team Lead.
Key Responsibilities

Supervises team to ensure high-quality service delivery to clients
Monitors team performance and reports issues to leadership
Manages hiring, staffing, and career development for team members

Required Qualifications

Experience in team leadership and client service
Knowledge of project management principles and methodologies
Ability to analyze data for trend identification and root cause analysis
Familiarity with metrics management and performance evaluation
Availability to work Monday-Friday and occasional Saturday mornings

Keywords: VirtualVocations, Bellflower , BPO Team Lead, Other , Vista, California

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